Shipping and Return
Standard Shipping Policy
Orders are processed Monday through Friday from 9:30 AM to 5:30 PM PT. The processing lead time is 2-4 business days.
Whole sheets (size 48x96") are available for pickup within 1-3 business days.
We primarily ship via UPS, and delivery typically takes between 1-7 business days from shipment. Once your order has shipped, we will send you tracking information via email. Please be aware that should you refuse a delivery, additional charges may apply for the return of the shipment to our location.
Return Policy
Customized Items:
We are currently unable to accept returns or cancellations for customized cut sheets, sneeze guards, plexiglass shields, retail barriers, or any other COVID-19 related products.
Sneeze guards are non-returnable due to potential contamination concerns.
Cut-to-Size Orders:
By placing an order for cut-to-size products, you acknowledge and accept that such items may have a tolerance of +/- 0.125" (1/8"). As a result, cut-to-size materials are not returnable or refundable.
Standard Stock Items:
Standard stock items, excluding sneeze guards, are eligible for return if they are unused, undamaged, and in new condition—specifically, if they retain their original protective masking film. Returns will not be accepted if the protective film is removed.
You may request a return within 30 days of receiving your order. However, please note that certain items—including sneeze guards, custom orders, and those without protective film—are considered final sale and are non-returnable. Customers are responsible for return shipping costs and must arrange their own return labels. We do not provide return labels.
All returned items must be in their original packaging and in a resalable condition. Upon receiving authorization from our customer service team, you have 30 days to return the item. After this period, returns will no longer be accepted.
Return Shipping Costs:
Customers are responsible for the cost of return shipping, including any brokerage fees, duties, or taxes for international returns. Items should be packed securely and tracked or insured to ensure safe delivery. We cannot accept responsibility for items damaged during return transit, so we recommend insuring the item(s) to protect against damage.
Refunds:
Refunds will be issued for the product price, minus a 20% restocking fee. Shipping fees are non-refundable.
Order Changes and Cancellations
Once an order is placed, changes or cancellations cannot be processed after 2 business days.
Damaged Item(s)
Please inspect your order immediately upon arrival. If items are damaged during shipping, you must file a claim with the shipping carrier (UPS or USPS) within 5 days of receipt. Please send us the claim number via email for further assistance. Claims filed after the 5-day window will not be accepted.
Retain the damaged shipping box(es) and all packaging materials. For LTL (Less Than Truckload) shipments, please keep the pallet(s) as well.
Incorrect Item(s)
If you receive an incorrect item, please contact our Customer Service team via email for assistance with resolving the issue.